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   BIN COLLECTION CHANGES-update    28 June, 2019

Changes to bin collections


Dear all,

Following my email on Friday 14 June I am writing to remind you of some key dates to be aware of as part of the work Basingstoke and Deane Borough Council has been doing with our waste contractor Serco to update and rebalance the bin collection rounds.

Following a period of strenuous data testing, Serco and our joint waste client team have developed new bin collection rounds to reduce the distances our vehicles are travelling, balance the rounds and revise the routes to incorporate new homes in the borough. They will also simplify collections for some residents who currently have their glass and recycling collected on different days.

The revised routes mean that over half of the borough’s households will see a change to their collection day or recycling week. Those residents remaining on the same collection day may see a change to their collection time, therefore bins must be put out by 7am.

Nearly all of our garden waste customers will also see a change to their collections.

Our residents will continue to receive a weekly waste service and a fortnightly recycling service.

I’m now pleased to inform you that we are approaching the main phase of our communication where our residents are told their new collection days and I wanted to make you aware of the significant dates. 

•          From Monday (1 July) - leaflets will sent out to all homes in the borough over a two-week period. These leaflets will provide residents will information on their new collection dates.

•          From (Monday 1 July) – we will publicise that residents can ‘look up’ new collection dates on our website atwww.basingstoke.gov.uk/bin-changes

•          Monday 22 July the new collection timetable will start and residents need to put their bins out on their new collection date from the week commencing Monday 22 July. Additional bagged, grey bin waste will be accepted on the first collection only. Additional recycling is always collected as long as it is placed in a cardboard box next to the bin or in a clear plastic bin bag.


Please note the website ‘look up’ will be available atwww.basingstoke.gov.uk/bin-changes  from today and this gives you an opportunity to familiarise yourself with the dates for your area ahead of the leaflets being sent out and the council publicising the start of the online ‘look up’ on Monday.

I will provide further updates when the collection changes will start.

Rebalancing the rounds is important to the smooth running of the service both now and in the future and I thank you in advance for your support in communicating this.

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